Policy for items labelled “Fast delivery”
Items marked on their detail page with a label “Fast delivery” are assured to arrive by the estimated delivery date. Please note that this timeline may change based on logistics conditions, and we’ll update this page with the latest information as needed. Always check here for the most up-to-date information. If you experience any isues, you can apply for one of the following compensation offers.
In the event of customs clearance delays, inspections, strikes, as well as other governmental acts, the latest estimated delivery date and the commited refund date will be adjusted accordingly. The extension period will depend on the actual circumstances of the disruptions for the relevant order.
Refund if items arrive damaged
Apply for a refund if any items you ordered arrive damaged.
Refund for packages lost in transit
Apply for a refund if your package is indicated as “lost in transit” on its tracking details. If it eventually arrives later, you can keep it with no need to return it.
Refund if not delivered after 35 days
If your package isn’t delivered within 35 days after shipment, you can apply for a refund. If it eventually arrives later, you can keep it with no need to return it.
Policy for items not labeled “Fast delivery”
For items without the “Fast delivery” label, if your order hasn’t been delivered within 60, 75, 90, or 120 days of shipment, (the number of days being dependent on indicated delivery conditions), you can apply for a refund and keep the item free of charge without returning it. Please note that this timeline may change based on delivery conditions, and we’ll update this page with the latest information as needed. Always check here for the most up-to-date information.
Free Returns
Items marked on their detail page with a label “Free returns” can be sent back within 90 days after order was placed. The first return on each order is free (up to 5 times per month).
Safe payments
louzabloom keep your payment information safe and secure. We support professional payment methods (Paypal, VISA, Mastercard, American Express, etc.) to ensure that your payment details are secure. All your payment details will be handled in accordance with louzabloom Privacy Policy to keep your personal details safe and secure.
Security certification
The payment methods available for your account may vary depending on your country/region and currency.
Security & privacy
We protect your privacy and keep your personal details safe and secure.
All your personal information will be handled in accordance with louzabloom.com Privacy Policy.